Shipping policy

Order Processing
Orders are processed within 24–48 business hours after being placed. Orders submitted on weekends or holidays will begin processing on the next business day.

Shipping Methods
We offer two primary shipping options: Expedited Shipping and Overnight Shipping. Expedited Shipping typically takes 2–4 business days after the order is processed. Overnight Shipping is available for garlands and bulk orders only and will be delivered on the date selected at checkout.

Tracking Information
Once your order has shipped, a tracking number will be sent to the email address you provided at checkout. This number allows you to track your package and monitor its estimated delivery date. Please check your spam or promotions folder if you do not see the email.

Shipping Costs
Shipping costs are calculated at checkout and are based on the shipping method selected, the weight and size of your package, and the delivery location. All costs will be clearly displayed before you complete your order.

Shipping Restrictions
We currently ship within the United States only, excluding Hawaii. Certain products may be restricted from shipping to specific regions due to legal or regulatory constraints. If your order cannot be fulfilled due to such a restriction, we will notify you as soon as possible.

Delivery Issues
We are not responsible for delivery issues resulting from incorrect or incomplete addresses, packages marked as delivered but not received, missed delivery attempts, or stolen or refused packages. If you experience a delivery issue, please contact us and we will do our best to assist, although we cannot guarantee resolution for issues outside of our control.

At Hello Eucalyptus, customer satisfaction is very important to us. However, due to the highly perishable nature of our floral products, we have specific policies in place to ensure fairness, transparency, and consistency in how we handle customer service inquiries.

Case-by-Case Review
We evaluate every customer inquiry, request, complaint, or issue on a case-by-case basis. This includes but is not limited to concerns about shipping delays, product quality, product misinterpretation, damaged or missing items, incorrect addresses or delivery failures, and order cancellations or changes. We reserve the right to deny any request for a full or partial refund or redelivery if the issue falls outside of our control or if adequate documentation or proof of the issue is not provided. This includes, but is not limited to, insufficient photos, vague descriptions, or claims made more than 12 hours after delivery.

No Returns Policy
Due to the fragile and perishable nature of fresh flowers and greenery, we do not accept returns under any circumstances, whether the product is opened or unopened. Once flowers leave our facility, we are unable to receive or resell them, and their freshness cannot be guaranteed upon return.

Shipping & Delivery Timing
We partner with reputable third-party national carriers, such as FedEx and UPS, to ship your order. While we do our best to ensure on-time deliveries, we cannot guarantee specific delivery dates or times once the package is in the hands of the carrier. Delivery may be affected by factors such as weather, carrier delays, incomplete or incorrect address information, or recipient availability. If you're ordering for a time-sensitive event, we strongly recommend selecting a delivery date at least 2–3 days in advance to allow for unexpected delays. We do not offer refunds or replacements for orders that arrive later than expected if they were shipped on time from our facility.

What We Require for Issue Resolution
To assist you quickly and fairly, please include the following when submitting a claim: a clear description of the issue, photographs of the product (taken within 12 hours of delivery), your order number, delivery address, and a timestamped photo of the shipping label and box (if damaged or delayed). Please report any issues within 12 hours of delivery. Requests submitted outside this window may not be eligible for resolution.